Care and Policies
CARING FOR YOUR POTTERY
Ceramics is a fragile material but when handled with care it will last a lifetime.
All clay, glazes and underglazes used are food safe and dishwasher safe, although hand washing is recommended. Pieces containing gold lustre are not microwave safe.
Rock Paper Poison ships throughout North America using Canada Post. The weight, size and destination of an order determines the shipping price. Extra care and packaging material is required to ship ceramics to ensure it arrives safely.
Please allow up to 5 business days for processing and packaging of your order. Once your order has been shipped, you'll receive a notification via email.
Orders are sent via Canada Post Standard Mail and include a tracking number. Delivery time will depend on your location and is estimated to take up to 10 business days.
RETURNS & EXCHANGES
All sales are considered final.
All wares are handmade and therefore may vary slightly in size, shape and colour.
Ceramics are properly packaged to avoid damage during shipping, however, should any damage occur please take a photo and contact me within 3 days of receiving your order for an item refund. Shipping charges will not be refunded.